GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.

How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 020 8303 1655 as soon as possible, and at least 60 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment by responding to your text reminder with the word CANCEL

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list. Our DNA policy is to record all non attendance as a DNA and we will write to patients who repeatedly fail to attend appointments.  

If a patient fails to attend a pre-booked GP appointment on more than one occasion, they will receive an informal warning letter advising them how to cancel or change their appointment if needed.

If the patient fails to attend another pre-booked GP appointment within 6 months of receiving the informal letter, a formal warning letter will be sent reminding them that a further recurrence may result in them being removed from the practice list.